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Emails and Spam Filters
We answer all emails in a timely manner. If you have written to us or placed and order and have not received a response, please check your spam folder if you use an ISP that provides a spam filter for your email account.
We ship to most countries. Most of our items can be shipped internationally through the postal service with the exception of the 6 foot and 8 foot poles which exceed the size limits. These can be shipped UPS, if you would like a UPS shipping quote for these items let us know.
International orders may be subject to duties and custom fees.
Checks and Money Orders
Please use our online ordering system for credit cards, checks or money order. Mail check or money order to Monica Shine 4101 Holmes Avenue NW Huntsville, AL 35816. Orders $100.00 or over that are paid by check will be sent 7 days after deposit of your funds, money orders are shipped within 4 to 5 days.
We try to keep a varied stock on hand and often will post a message stating that an item is sold out. We do replenish these items if possible and will repost them as soon as possible. If there is a sold item you are interested in, you may contact Passage and place a reserved order of that item (if available).
Credit Cards Payment
Passage uses PayPal for online credit card transactions. Click on the purchase button for a secure transaction. We can only accept credit cards online.
Customers anywhere in the world may use this method of payment.
Damages and Return Policy
Notification of a return must be made within 2 days of receiving the item. Items may be returned at customer's expense within 5 days for a full refund (less shipping costs and will incur a 20% restocking fee), credit or exchange. Returns must be unused and in resaleable condition in their original packaging. Each item is inspected before shipment however, if you find fault due to manufacturing you may return the item at Passage's expense within 5 days. Email or call for a return authorization.
Passage is not responsible for damages incurred in transit. If you do have a damaged item, keep all packaging materials and contact us on the day of delivery. We will replace the item damaged at no cost to you and file the claim. The sealed package will be picked up and returned to Passage. We cannot send a replacement if we do not have notification that the damaged item has been returned.
All inquires should sent to one of the following:
Please use the preceding contact form for all questions. We are not set up with a large phone bank, therefore, the majority of our customer service is handled through e-mail.
Address: Passage 4101 Holmes Avenue NW Huntsville, AL 35816
All orders are shipped via UPS. Orders over $50.00 are shipped signature required, please provide an address where someone will be available to receive and sign for the package. A street address is required.